FAQ
What payment methods do you accept on your website?
We currently accept cryptocurrency, PayPal, and credit card payments through PayPal.
How can I request a specific ebook or Audiobook?
We offer a simple way to request your favorite books through our website. Just fill out our "Request your favorite book" form and provide us with some basic information, including the book title, edition (if applicable), and format you're looking for. You can also indicate your desired price range and provide any additional details that might help us locate the book for you. Once you submit the form, we'll do our best to find the book and get back to you as soon as possible. It's that easy!
Can I choose the file format for my ebook?
Yes, we offer a variety of ebook formats to suit your preferences. You can choose from EPUB, MOBI, PDF, and more.
Can I choose the file format for Audiobook?
Yes, we offer a variety of Audiobook formats to suit your preferences. You can choose from MP3, M4A, and more.
How long does it take to receive my eBook after payment?
Once you've made payment for your ebook, we'll send you a payment confirmation email with a link to download your ebook within 48-72 hours. If for any reason we're unable to find the book you've requested, we'll let you know as soon as possible.
What is your refund policy for ebooks?
Due to the nature of digital downloads, we are unable to offer refunds for ebook purchases. However, if you experience any technical issues with your ebook, please let us know and we'll do our best to assist you.
Where can I find my purchased eBook or Audiobook if I am a registered user?
If you are a registered user, you can find your purchased eBook or Audiobook by going to "My Account" and then clicking on "Downloads". There you will find all the eBooks or Audiobooks you have purchased and be able to download them.
Where can I find my purchased eBook or Audiobook if I am a guest user?
If you made a purchase as a guest user, you should have received an email with a link to download your eBook or Audiobook. Please check your email (and spam folder) for this message.
What should I do if I can't find my purchased eBook or Audiobook in my account?
If you can't find your purchased eBook or Audiobook in your account, please contact our customer support team and provide them with your order details. We will investigate the issue and help you retrieve your purchased eBook or Audiobook as soon as possible.
What should I do if I made a purchase as a guest user and can't find my eBook or Audiobook?
If you made a purchase as a guest user, please check your email (including your spam folder) for an email from us with a link to download your eBook or Audiobook. If you still can't find the email, please contact our customer support team and provide them with your order details. We will assist you in retrieving your purchased eBook or Audiobook as soon as possible.